Refund policy

Last updated: January 6, 2026

At Elior Manila, all items are carefully checked and packed before shipping. Please read this policy carefully before placing an order, as it outlines strict conditions for returns and refunds.

No Returns for Change of Mind, Wrong Size, or Wrong Color

We do not accept returns or refunds for the following reasons:

Wrong size selected by the buyer
Wrong color selected by the buyer
Change of mind after placing the order
Item does not fit or meet personal preference

Size charts, product descriptions, and photos are provided to help customers choose correctly. By completing a purchase, you confirm that you have reviewed these details.

Returns for Damaged or Defective Items ONLY

We only accept returns or replacements if the item you received is:

Damaged, or
Defective, or
Incorrect item sent

Conditions:

You must contact us within 2 days (48 hours) of receiving the item
You must provide:
- Order number
- Clear photos and/or videos showing the damage or defect
- Photos of the original packaging

Requests made after 48 hours will not be accepted.

Inspection & Anti-Fraud Protection

To protect our business from fraudulent claims:

All returns are subject to inspection upon receipt
Items showing signs of use, washing, wear, alteration, or intentional damage will be rejected
We reserve the right to deny returns or refunds if:
- Evidence of misuse or tampering is found
- False or misleading information is provided
- Repeated suspicious claims are made

Approved returns must be sent back in original condition and packaging.

Refunds or Replacements

If your return is approved:

We will offer a replacement or refund, at our discretion
Refunds will be issued to the original payment method
Shipping fees are non-refundable, unless the issue was caused by us

Processing time may take 5–10 business days, depending on your payment provider.

Return Shipping

Return shipping is shouldered by the customer, unless the item is proven defective or incorrect due to our error
We are not responsible for lost or untracked return shipments

Order Cancellations

Orders may only be cancelled before processing.

Once an order has been processed or shipped, it cannot be cancelled and will follow this Return and Refund Policy.

How to Report an Issue

For damaged or defective items, contact us at:

Email: contact.eliormnl@gmail.com

Include your order number and clear photo/video proof. Requests without sufficient evidence will not be processed.

Policy Enforcement

By placing an order with Elior MNL, you agree to this Return and Refund Policy in full. We reserve the right to refuse service, returns, or refunds to anyone who violates this policy.